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Qubii Error Message: "The connected Qubii is not trusted" - Meaning and How to Fix

Maktar Support - Audrey
  • Updated

if you receive the error message "the connected Qubii is not trusted. Automatic backup is not available", this means that during the Qubii app setup process you have opted for your iPhone or iPad not to trust the Qubii device. Because of this, your Qubii will be unable to backup automatically and will require approval before each backup. If you would like to clear this error, we recommend trying the troubleshooting tips below:

  • Solution #1: Allow your iPhone/iPad to trust Qubii.
  • Solution #2: Restart Qubii app and phone and repeat solution #1.
  • Solution #3: Submit support ticket to Maktar customer service.

 

Solution #1: Allow your iPhone/iPad to trust Qubii

If you would like to allow your iPhone/iPad to trust your Qubii to enable automatic backups, please follow the steps below:

  1. Open the Qubii app or Qubii Pro app
  2. Select "Begin Backup"
  3. You will see a pop-up message informing you that your device is not trusted

    Trust_01_en.png
  4. Press "Close"
  5. The app will then display another pop-up message asking if you would like to trust the device in the future.
  6. Press "OK"

    Trust_02_en.png

  7. Your Qubii device will now be trusted by your iPhone or iPad and will back up automatically

    Trust_03_en.png

If your iPhone or iPad will not allow you to trust the device, please try one of the solutions below:

 

Solution #2: Restart Qubii app and phone and repeat solution #1

On your device, close the running Qubii app and then restart your phone. Once your device has restarted, open the Qubii app and follow the instructions in Solution #1 and try again.

 

Solution #3: Submit support ticket to Maktar customer service.

If you have already tried Solutions #1 and #2, please review the questions below to test your Qubii and report the answers to Maktar Customer Support.

  1. When your phone connects to Qubii, is the power light on or off?
  2. On your iPhone/iPad, go to Settings > General > About > Can you see the word "Qubii"?
  3. If available, test Solution #1 with another iPhone and see if the same problem occurs.

Support

If you are still having trouble, please contact the Maktar Customer Support Center for further assistance.

 

Customer Support Contact Information:

Qubii Pro App: App -> Select upper-left chat icon -> Contact US
Facebook Messenger: m.me/maktar.inc
Email: support@maktar.com

 

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