When you open the app for the first time, a permission request message may appear:
If you receive this message during the backup, it means that full access to your contacts has not been granted, which prevents the Qubii from backing up.
Setup Steps:
- Go to iPhone Settings ➜ Apps
- Find Qubii Pro
Each Qubii model requires its dedicated app for proper functionality. Please ensure you download the correct app:
- For Qubii First Generation: Download the Qubii App
- For Qubii Pro, Qubii Duo, and Qubii EX: Download the Qubii Pro App
- Tap on "Contacts"
- Enable "Full Access"
After completing the setup, please restart your phone and then reconnect to initiate the backup process.