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Qubii Error Message: "Rename Failed" - Meaning and How to Fix

Maktar Support - Audrey
  • Updated
The "Rename Failed" error message is potentially caused by either one of two possible problems. To fix this error message, please try the troubleshooting steps below:
  • Solution #1: Reset backup records
  • Solution #2: Restart your device, reconnect the charging cable and reinitiate backup

 

Solution #1: Reset backup records

In the Qubii app > settings > backup details > reset backup records

 

Solution #2: Restart your device, reconnect the charging cable and reinitiate backup

Begin by unplugging both your device and Qubii from the lightning cable and then perform a device restart. Once your device has rebooted, reconnect your device and Qubii to the lightning cable. Open the Qubii app and tap "Begin Backup" to see if the error message pops up again. 

 

*Please Note: If you are using a third party cable, you may need to use an officially licensed iPhone lightning cable that is different from the one you are currently using.

 

If you are still receiving this error message

If after attempting both of the troubleshooting options above you are still receiving the "Rename Failed" error message, it could mean that:

  • Your microSD card may be damaged
  • Your microSD card could be a fake or counterfeit
We strongly suggest that you switch your microSD card and attempt to back up again or purchase a new microSD card from a trusted brand and seller.
 
*MAKTAR Reminder: These error messages commonly appear if the microSD card inserted into the Qubii is a damaged, poor quality or counterfeit. Although it may not be immediately apparent when the backup process begins, you may receive errors as more data is stored onto the microSD card. We strongly recommend purchasing a microSD card from a trusted seller. Watch out for and avoid fake or counterfeit microSD cards. 

 

Support

If you are still having trouble, please contact the Maktar Customer Support Center for further assistance.

 

Customer Support Contact Information:

Qubii Pro App: App -> Select upper-left chat icon -> Contact US
Facebook Messenger: m.me/maktar.inc
Email: support@maktar.com

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