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My phone charging cable and charger are both connected to Qubii but my Qubii App still shows that it is disconnected. What should I do?

Maktar Support - Audrey
  • Updated
If you are unable establish a connection with your charging cable and/or charger with your Qubii, please try the following steps:

 

1.Set it up again.

  • Unplug and disconnect all three pieces.
  • Restart your iPhone or iPad.
  • Connect your cable, charger and Qubii again. 
  • Open the Qubii app to make sure it is working properly.
    • Check the charging icon on your iPhone to make sure that it is being charging while connected to Qubii.
    • Check if you can see the Qubii wording in the iPhone setting.
    • The light on the Qubii device should also be on while connected.

2.Use a different cable, charger and/or adapter.

    • Some cables, chargers and adapters with problems lead to disconnection issues. Try using different ones and see if one of them connects.
    • This will pinpoint whether or not the issue is coming from the iPhone or iPad device.

3.Try to save the files to Qubii via computer.

    • This step will validate that there are no problems with the Qubii device itself.

 

How do I know if my Qubii is defective or not?

1. If the light on the Qubii device is off while charging.

2. If you don't see the words 'Qubii' on your iPhone settings list, then the Qubii is defective. 

  • iPhone settings > General > About, then scroll down.

3. If your Qubii does not connect with a different iPhone or iPad

4. If your Qubii will not connect with a computer


If you have experienced any of the above, then there is an issue with the Qubii device. Please contact customer support and request a replacement.

 

If your Qubii can connect with a different iPhone or iPad and can be detected by a computer, that means your Qubii is not defective but there may be a problem with your iPhone. (See how to fix IPSW issue)
 
If none of these suggestions work, please do a screen recording of your back up and set up processes.  Submit your video and description of the issue via  the “speech balloon” icon (customer representative chat-box) in the top left corner of the screen in the Qubii application. You can also contact us through email. Our customer support will contact you as soon as possible.

 

Customer Support Contact Information:

In-App: App -> Tap "top left chat icon"-> Contact US
Facebook Messenger: m.me/maktar.inc
Email: support@maktar.com

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