Skip to main content

What does a “-6 error message” mean? What should I do if I receive this message?

Maktar Support - Audrey
  • Updated
The -6 error message normally comes from unplugging the cable while Qubii is still operating. Please DO NOT disconnect the power while Qubii is still in the backing up mode. If you want to unplug the cable while Qubii is backing up, please press "Stop" to safely disconnect.
 
There are 2 solutions to fix the -6 error message:
 
Solution (1): Try restarting your device and backup again.
 
If solution (1) doesn't work, please try solution (2).
 
Solution (2) : Format your microSD card and restart backup. (Please back up your data from the microSD card prior to formatting.)
 

STEP 1: Reformat your microSD card

STEP 2: Clean up the back up records to reset it. 

STEP 3: Restart your iPhone and try the back up again from the beginning.

 Reformatting the microSD card will verify that there is no data on the card that could have caused the error.

 

How do I format a microSD card?

Ｗindows:

  1. Connect the Qubii flash drive to a PC.

  2. Right click on the Qubii folder on the PC once it appears.

  3. Choose (exfat.)

  4. Done!!

Mac:

  1. Plug Qubii into your Mac.

  2. Launch Disk Utility, located in Applications > Utilities.

  3. Locate the drive name"Qubii"from the left hand side of Disk Utility and click on it.

  4. Click on the“Erase”tab across the top.

  5. Done!!

MAKTAR REMINDER: Please remember that formatting the microSD card will permanently delete all the data on card. If there is previously stored data on the microSD card, please backup your data to a computer before formatting.


After formatting the microSD card, you also need to delete the backup record in the Qubii app in order to start backing up from beginning.

 

How do I delete the backup record in the Qubii app?

Qubii setting > Backup information > Reset backup records


 

If you are still having trouble with the -6 error message, please contact Customer Support for further assistance.

 

Customer Support Contact Information:

In-App: App -> Tap "top left chat icon"-> Contact US
Facebook Messenger: m.me/maktar.inc
Email: support@maktar.com

 

 

 
 

Related articles