If you have just completed a backup, but some photos/videos were not backed up (example: you have 30,000+ photos on your camera roll and Qubii only saved some of them), this issue may be caused by one of the following:
- iCloud photos or Google photos were not synced properly prior to download, possibly due to insufficient storage.
- There may have been an issue with the data being backed up.
If you are an iCloud user, some of your photos and other media files may be stored only in the iCloud without a copy saved on your phone itself. You may not be able to see how many photos are being stored on your iCloud account by looking through your camera roll on your phone. You can check if your photos are still in your iCloud by following the steps below:
- Open the Qubii app and tap the "Settings" icon in the upper-right corner
- Select "Backup Details"
- Here you will see an overview of any incomplete backup items from the iCloud in your camera roll
When backing up photos from iCloud, ensure that the "Backup iCloud" feature in your settings has been enabled. Qubii will then automatically connect with the iCloud and begin syncing the photos to your iPhone or iPad and back them up onto your Qubii. Depending on how much data is stored on your iCloud account and your current internet speed, syncing photos from iCloud may take anywhere from a few minutes to a few hours. To learn more about how to back up iCloud photos, please see the article 'How to backup photos from iCloud.'
If you are a Google Photos user,If you are an Google photos user, some of your photos and other media files may be stored only in the Google photos without a copy saved on your phone itself. You may not be able to see how many photos are being stored on your Google photos account by looking through your camera roll on your phone.
If the issue is not resolved with the above steps,
please proceed to the following.
Solution #2: Reformat microSD card and restart backup.*
STEP 1: Reformat your microSD card.
STEP 2: Delete all backup records from the Qubii app.
STEP 3: Restart your iPhone and try backing up again from the beginning.
Formatting Methods for MicroSD Card:
Ｗindows:
- Connect Qubii to your Windows PC.
- Right click on the Qubii folder once it appears or find the Qubii folder in the File Explorer under "This PC".
- Select "Format"
- A new window will appear where you can choose the file system. Select exFAT.
- Done!
Mac:
- Plug Qubii into your Mac.
- Launch Disk Utility, located in Applications > Utilities.
- Locate the drive named "Qubii" from the left-hand side of Disk Utility and click on it.
- Click on the “Erase” tab across the top.
- Done!
*MAKTAR REMINDER: Please remember that formatting a microSD card will permanently delete all the data stored on the card. If there is any previously stored data on the microSD card, please backup your data to a computer before formatting.
After reformatting you should delete previous backup records to reset the Qubii app in order to start completely back up all files again.
How do I delete backup records in the Qubii app?
In the Qubii app > tap the top-right "settings" icon > Backup Details > Reset backup records
If you still receive the EA error message after reformatting the microSD card, this means that there may be some issue with the microSD card itself. We strongly suggest that you switch your microSD card and attempt to back up again.