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Qubii Error Message: "Insert a microSD card" when microSD card is already inserted - Meaning and How to Fix

Maktar Support - Audrey
  • Updated
The "insert a microSD card" error message can sometimes appear while a microSD card is already inserted into your Qubii. If you have received this error, it may be caused by one of the following:
  • The microSD card was inserted improperly.
  • The microSD card is damaged/corrupt and can not be detected by Qubii devices.

 

If you have received this error, we recommend trying the following troubleshooting tips below:

  • Solution #1: Ensure the microSD card has been inserted properly
  • Solution #2: Disconnect Qubii from the power outlet and remove charging cable - then reconnect.
  • Solution #3.: Insert a different microSD card and see if you receive the same error message.

 

Solution #1: Ensure the microSD card has been inserted properly

Remove and re-insert the microSD card into your Qubii by gently pressing on it until you hear a click. Make sure the card is entirely inside the Qubii and is did not spring back out. Do not use force to jam it into the slot as this may cause damage to both the microSD card and Qubii device.

 

Solution #2: Disconnect Qubii from the power outlet and remove charging cable - then reconnect.

By completely disconnecting the Qubii device from both the power outlet and charging cable, waiting a few minutes and then reconnecting, this error can sometimes be cleared. Please follow the instructions below:

  1. Disconnect Qubii from the power outlet and remove charging cable, wait a few minutes, and then reconnect the entire setup.
  2. Connect your Qubii with your iPhone. Once connected, the light on your Qubii should be activated signaling that it is charging.
  3. Open the Qubii app and see if everything is working properly. If the error message appears again, please take a screenshot it and send it to our support team (see below).

Solution #3.: Insert a different microSD card and see if you receive the same error message.

If a microSD card has been damaged or corrupted, Qubii will not be able to detect it properly. We recommend inserting a different card and see if the problem persists. If the error message has cleared, it may mean that your microSD card needs to be replaced.

 

Support

If you are still having trouble, please contact the Maktar Customer Support Center for further assistance.

 

Customer Support Contact Information:

Qubii Pro App: App -> Select upper-left chat icon -> Contact US
Facebook Messenger: m.me/maktar.inc
Email: support@maktar.com

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