How to fix it:
1.Make sure your microSD card has been inserted properly
2. Disconnect Qubii from the charger and phone cord, then reconnect them all again.
This step can restart the process.
- Disconnect Qubii from the charger and cable, then reconnect them all again.
- Connect your Qubii with the iPhone. The light on the Qubii should be on while charging.
- Turn on the Qubii app and see if everything is working properly. If the error message pops up again, please screenshot it and send it to us.
3.Insert a different microSD card and see if you receive the same error message.
Qubii will not be able to detect a damaged microSD card. We recommend doing an A/B test. Insert a different card and see if you have the same issue.
If you are still having trouble with this error message, please screenshot it and contact Customer Support for further assistance.
Customer Support Contact Information: