If Piconizer displays the message "backup completed," but some of the photos and videos were not backed up to the iCloud item.
Solution ⓵：Check if the photos that haven’t been backed up are from iCloud
- To back up all your photos to Piconizer, go to the Settings ⚙️ in Piconizer App ➔ Backup Details ➔ Incomplete on iCloud, you can see the number of iCloud items that have not been backed up displayed here. When an iPhone user enables iCloud, the phone will automatically upload and store photos in iCloud. On the phone, you will see thumbnails of these images. To initiate backup for these items, please access the Piconizer app settings and enable the iCloud backup feature. Please refer to: How to back up photos from iCloud to Piconizer
- Selecting photos for a customized backup: If you encounter a photo with a cloud icon while making your selection, it indicates that the photo was uploaded to iCloud. To back up photos stored in iCloud, you should first enable “iCloud Photo Library Download” in Piconizer App Settings and then press “Backup All Photos to the Piconizer” to download the photos back to your phone before proceeding with the backup.
Solution ⓶：If the files are not visible on the memory card after the backup
Please begin by verifying if the following two numbers align.
- Piconizer App Settings⚙️➔Backup Details➔the number in “Backup items”
- Piconizer App Main Menu➔Browse Photos on Piconizer➔the number of your full backup album
If there is a significant difference in the quantities between the two points mentioned above, it could potentially result in errors during backup or data read/write abnormalities. Please follow the provided steps for troubleshooting:
Step➀ Format Piconizer
Choose the method according to your computer system:
⚠️Please remember that formatting a microSD card will permanently delete all the data stored on the card. If there is any previously stored data on the microSD card, please backup your data to a computer before formatting.
- Connect Piconizer to your Windows PC.
- Right-click on the Piconizer folder once it appears or find the Piconizer folder in the File Explorer under "This PC".
- Select "Format"
- A new window will appear where you can choose the file system. Select exFAT.
- Plug Piconizer into your Mac.
- Launch Disk Utility, located in Applications > Utilities.
- Locate the drive named "Piconizer" from the left-hand side of Disk Utility and click on it.
- Click on the “Erase” tab across the top.
🔔 After formatting, remember to restore the data back to Piconizer.
Step➁ Reset back up records
- Piconizer App Settings⚙️➔Backup Details➔ Select ”Reset backup records”
Step③ Double-check the backup
The Piconizer app is designed to maintain a record of all your backups. Therefore, every time you connect your Piconizer, it will scan for new items to back up. This ensures that your Piconizer resumes the backup process from where it previously left off and prevents the creation of duplicate files.
However, by resetting the backup records, all existing backup records stored in the Piconizer app will be erased. This action allows the Piconizer app to initiate a completely new backup of your device. After resetting the backup records, reconnect and begin the backup process.