A "file open/read/write" error message means that Piconizer is detecting issues related to files stored in Piconizer. If you have received this error, we recommend trying the following troubleshooting tips below:
- Solution #1: Find the problematic files in your camera roll and delete them
- Solution #2: Format Piconizer and restart backup
Solution #1: Find the problematic files in your camera roll and delete them
This error may be caused by one or a few corrupt files in your camera roll. In order to reset this error message, please try the troubleshooting steps below:
- Open the Piconizer app and go to: Settings > Backup Details > Find the latest backup date
- Open iPhone's camera roll, and in the lower-left corner, identify the file with the same date as above.
- Temporarily remove five files, including the subsequent file with the same date.
Corrupt or damaged files can lead to error messages. Deleting or removing these files should resolve this issue and clear the error message.
⚠️ Before deletion, please ensure that your iPhone/iPad has sufficient space. Any photos deleted will be temporarily moved to "Recently Deleted." You can continue the backup after deletion, but please remember to restore them to your iPhone/iPad after completing the backup.
If you have deleted the files and the error message reappears or you could not find the files, please try solution #2.
Solution #2: Format Piconizer and restart backup
If you still receive the error message on your Piconizer app, you may need to format your Piconizer before trying to back up again.
⚠️ Formatting will delete everything that is stored in your Piconizer. Ensure that you have already backed up any previously stored data from your Piconizer to your computer before attempting to format.
Select the formatting method based on your computer system:
- Connect Piconizer to your Windows PC.
- Right-click on the Piconizer folder once it appears or find the Piconizer folder in the File Explorer under "This PC".
- Select "Format"
- A new window will appear where you can choose the file system. Select exFAT.
- Plug Piconizer into your Mac.
- Launch Disk Utility, located in Applications > Utilities.
- Locate the drive named "Piconizer" from the left-hand side of Disk Utility and click on it.
- Click on the “Erase” tab across the top.
💡 After formatting, please make sure to delete backup records in the app settings to back up all of your content from the beginning.
How do I delete backup records in the Piconizer app?
Go to the Piconizer app > Settings⚙️ > Backup Details > Reset backup records
Please restart your phone and reconnect it to Piconizer to initiate the backup.
If the issue persists, please contact Maktar Customer Support Center for further assistance.