To address the unresponsiveness issue when connected to the Piconizer, we recommend testing through the following methods to identify potential causes:
- Step 1: After connecting the Piconizer to your phone, please check if there is any light on the circular button of the Piconizer
Light is on: If there is light at the bottom or on the circular button, please proceed to the next step.
Light is off: If there is no light on the circular button, it indicates a hardware issue. Please contact our customer support team to request further inspection
- Step 2: While connected to Qubii, go to your device Settings ➡️ General ➡️ About ➡️ check if you see the "Qubii" wording underneath the Carrier Lock.
The appearance of this word indicated that Piconizer is functioning properly. Kindly proceed to the next step.
If you do not see the word, it indicates a hardware issue. Please contact our customer support team to request further inspection
-
Step 3: Connect to a different device or PC
- Can the Piconizer connect to and be accessed by another iPhone or iPad?
- Is the Piconizer detectable by PC when connected?
| Detectable by your device | Detectable by other device | Detectable by PC | Test result |
|---|---|---|---|
| ✖️ | ✓ | ✓ | If you find that another person's phone can connect while yours cannot, it suggests a potential issue with your device's IPSW firmware. Prior to initiating the backup, it is recommended to update the IPSW. (Related article: https://help.maktar.com/hc/zh-tw/articles/4405207040921-收到-5-錯誤訊息-該怎麼解決-) |
| ✖️ | ✖️ | ✓ | Suggesting a potential hardware issue with the Piconizer, kindly reach out to our customer support team to request further inspection. |