You just received your Qubii Duo and want to begin backing up your media. Setting up your Qubii Duo is easy! Simply follow the steps below:
Set up Qubii Duo (the product)
1. Insert microSD card into Qubii Duo’s microSD card slot.
We recommend a microSD card with a capacity that is greater than that of your smartphone or device. If the microSD card's capacity is lower than your smartphone, it's also ok! Qubii Duo can still perform backups for your data When the card reaches maximum capacity, the Qubii Pro app will display a pop-up message telling you to switch the microSD card. Once switched, the backup will start from where it left off.
*Please Note: Before first use, Qubii Duo will format your microSD card from FAT32 to exFAT automatically if your microSD card is 32GB or 64GB. This is because the FAT32 format is unable to carry files over 4GB, which may limit backups for certain files. The exFAT file system was released by Microsoft to address FAT32's inability to carry files over 4GB.
2. Connect Qubii Duo’s USB port to your USB power adaptor.
Please pay attention the type of the charger you have. Qubii, Qubii Pro and Qubii Duo USB-A all have USB-A ports which only support USB-A chargers (standard chargers). Only the Qubii Duo USB-C can support USB-C chargers.
3. Connect your charging cable to Qubii Duo and smartphone.
*Please note: Qubii Duo only works when it is connected to a power outlet. To ensure compatibility and for the best experience, it is always best to work with the original cable that came with your Android device.
4. Download the Qubii Pro app to your smartphone.
Please download the Qubii Pro app from the Google Play Store.
5. Connect your power adaptor and Qubii to a power outlet.
6. Follow the instructions on the Qubii Pro app to finish the initial setup.
If you need to unplug the cable while Qubii is actively backing up, please tap the "CANCEL" button first before you unplug it.
Qubii Duo will back up automatically every time you charge your phone. Please tap "Allow Access to All Photos" to allow Qubii to backup all the photos from your Gallery, otherwise Qubii Duo will not be able to back up automatically.
This allows Qubii to back up your contacts from your phone.
Qubii Duo will not back up your contacts without your permission. Don't worry, all of your content will back up only to your microSD card. Maktar prioritizes your privacy and does not upload any of your data to the cloud. You can test this by turning off your internet to back up.
Since your the app runs in the background, feel free to use your phone while Qubii Duo backs up your data! If you want to know the status of your current backup, please tap "allow" to turn on the notification.
Qubii Duo also allows you to back up photos from Instagram or Facebook. You can choose to set up this function now or later on by going to the Qubii Pro app settings.
*Please Note: When you connect your Qubii Duo device with your phone, a pop up message will be automatically displayed. Different phone brands may display the same message but in different ways (see images below).
For Samsung, Google Pixel Phone, ASUS, Redmi or Sony:
- Select “Always open Qubii Pro when Android app is connected”.
- Tap “OK”.
For OPPO:
- Select “Use by default for this USB accessory.”
- Tap ”OK”.
OPPO phones will display this message every time when you connect your phone with Qubii Duo. Please tap the “Cancel” button.
If you select the wrong option, don't worry! Qubii Duo will still work properly.
*Please Note: Even when your Android phone is locked, Qubii Duo will continue backing up as long as the Qubii Pro app and Qubii Duo stay connected.
While your smartphone is unlocked, the Qubii Pro app will turn on automatically when it is connected with your Qubii Duo. You will then see a pop up message asking you if you would like to back up now.
Voilà! will display a pop up notification to let you know the backup status. If you want to receive the notification, please turn on the feature in the Qubii Pro app settings.
Enable Notifications: Qubii Pro app > tap "settings" > Notification
Support
If you are still having trouble, please contact the Maktar Customer Support Center for further assistance.
Customer Support Contact Information:
Qubii Pro App: App -> Select upper-left chat icon -> Contact US
Facebook Messenger: m.me/maktar.inc
Email: support@maktar.com