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Qubii Error Message: " File read error(EA)" - Meaning and How to Fix

Maktar テクニカルサポートサポート
  • Updated
[About the Condition When This Error Occurs]
  • This error indicates that Qubii has detected an abnormality in some data on the memory.
  • Due to inaccurate data communication from the memory to Qubii, the Qubii app is unable to properly read the data stored on the memory.
  •  
  • This error commonly occurs under the following conditions:
  • When the backup process is interrupted—such as by unplugging the cable without canceling the operation—causing an issue on the memory and resulting in an error.
  • When there is a problem with part of the previously backed-up data on the memory.

 

 If you have received this error, recommend trying the following troubleshooting tips below:

  • Solution #1: Restart your device, reconnect the charging cable, and reinitiate backup.
  • Solution #2: Reformat QubiiEX and restart backup.*

☞ Note on accessories used with Qubii EX(charger, cable)

 

Solution #1: Restart your device, reconnect the charging cable and reinitiate backup

Begin by unplugging both your device and Qubii from the lightning cable and then perform a device restart. Once your device has rebooted, reconnect your device and Qubii to the lightning cable. Open the Qubii app and do a full backup. 

 

*Please Note: If you are using a third party cable, you may need to use an officially licensed iPhone lightning cable that is different from the one you are currently using.

 

If you are still receiving this error message, please try Solution #2. 

 

*Please note: It may take longer for the initial full backup. Please DO NOT disconnect the power cord while Qubii is backing up. If you need to stop the back up for any reason, tap the "STOP" button on the Qubii app to safely disconnect it from the device.

 

Solution #2: Reformat QubiiEX and restart backup.*

If you still receive the error message on your Qubii app, you may need to reformat your memory before trying to back up again.

 

*Please Note: Reformatting will delete everything that is currently stored in your QubiiEX. Ensure that you have already backed up any previously stored data from your QubiiEX to your computer before attempting to reformat. 

 

STEP 1: Reformat your QubiiEX

STEP 2: Delete all backup records from the Qubii app.

STEP 3: Restart your iPhone and try backing up again from the beginning.

 

Formatting Methods for QubiiEX:

Ｗindows:

  1. Connect Qubii to your Windows PC.
  2. Right click on the Qubii folder once it appears or find the Qubii folder in the File Explorer under "This PC".
  3. Select "Format"
  4. A new window will appear where you can choose the file system. Select exFAT.
  5. Done!

Mac:

  1. Plug Qubii into your Mac.
  2. Launch Disk Utility, located in Applications > Utilities.
  3. Locate the drive named "Qubii" from the left-hand side of Disk Utility and click on it.
  4. Click on the “Erase” tab across the top.
  5. Done!

*MAKTAR REMINDER: Please remember that formatting a QubiiEX will permanently delete all the data stored on the card. If there is any previously stored data on the QubiiEX, please backup your data to a computer before formatting.

 

After reformatting you should delete previous backup records to reset the Qubii app in order to start completely back up all files again.

 

How do I delete backup records in the Qubii app?

In the Qubii app > tap the top-right "settings" icon > Backup Details > Reset backup records

 

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