The -6 error message is typically triggered by the poor quality of the accessories such as charging cables, chargers and the microSD cards. It is essential to ensure the use of high-quality accessories to maintain smooth data transmission during backups. Additionally, avoid disconnecting the Qubii from the power outlet or unplugging the cable while a backup is in progress. To safely disconnect, press "Stop."
If you encounter this error, follow the troubleshooting tips outlined below.
Troubleshooting Steps:
Solution #1: Switch to Certified or Original Cables and Restart Device
1. Restart your device.
2. Reconnect the charging cable.
3. Initiate the backup process again using the Qubii app.
Note: If using a third-party cable, switch to an officially licensed iPhone lightning cable. If the error persists, proceed to Solution #2.
Solution #2: Reformat Qubii EX and Restart Backup
If the error persists:
1. Reformat your Qubii EX to eliminate potential data corruption issues.
2. Delete all backup records from the Qubii app.
3. Restart your iPhone and try backing up again from the beginning.
*Please Note: Reformatting will delete everything that is currently stored in your Qubii EX. Ensure that you have already backed up any previously stored data from your Qubii EX to your computer before attempting to reformat.
Formatting Methods for Qubii EX:
Ｗindows:
- Connect Qubii to your PC.
- Right-click on the Qubii folder or find it in File Explorer under "This PC."
- Select "Format" and choose exFAT as the file system.
- Confirm the process.
Mac:
1. Plug Qubii into your Mac.
2. Launch Disk Utility, located in Applications > Utilities.
3. Locate the drive named "Qubii" from the left-hand side of Disk Utility and click on it.
4. Navigate to the "Erase" tab and select the desired file system.
5. Confirm the process.
*REMINDER: Formatting permanently erases all Qubii EX data. Backup before proceeding.
How do I delete backup records in the Qubii app?
In the Qubii app > tap the top-right "Settings" icon > Backup Details > Reset Backup Records
Support
If issues persist, contact Maktar Customer Support for further assistance.
Customer Support Contact Information:
Qubii Pro App: App -> Select upper-left chat icon -> Contact US
Facebook Messenger: m.me/maktar.inc
Email: support@maktar.com