If you're encountering issues where your Qubii EX device is not responding or you're unable to access the app menu screen, follow these troubleshooting steps to identify and resolve the problem:
Before proceeding, please make sure to use the right cable:
For iOS Devices:
Use an iPhone configuration cable or an MFi-certified cable for connection.
For Android Devices:
Utilize the original configuration transmission cable provided with your Android device.
❌ Do not use cables without transmission function, magnetic suction cables, or multi-device charging cables.
❌ Avoid using multi-port chargers; we recommend using a single-port charger for optimal performance.
❌ Avoid connecting to a computer for charging, as Qubii will act as a memory card reader, causing confusion when connected to a phone device.
⭕️ Follow the Correct Connection Method:
Connect the charger to a power source.
Plug the Qubii EX into the charger.
Use the transmission cable to connect the Qubii EX to the phone.
- Check Device Recognition:
Go to your iPhone settings ➡️ General ➡️ About ➡️ and check if you see the "Qubii" wording underneath the Carrier Lock. If it is present, it indicates that your phone is connected to the Qubii. If not, try using a different transmission cable or contact our customer service for further assistance. - Test Connectivity with Other Devices:
Attempt to connect the Qubii backup tofu to other iPhones or iPads to see if it's recognized. Additionally, connect it to a computer to check if the computer detects the device. Based on the results:
- If the same transmission cable can connect to other devices but not yours, it indicates a potential issue with your phone's firmware. You may need to update the firmware before proceeding (please refer to the article: https://help.maktar.com/hc/en-us/articles/4405207040921-Qubii-Error-Message-5-error-Meaning-and-How-to-Fix- If the issue persists even after checking or changing the transmission cable, and the computer can read the device, please contact our customer service for further assistance.