Maktar Support
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Activity overview
Latest activity by Maktar Support-
Maktar Support created an article,
Testing
Testing
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Maktar Support created an article,
What should I do if I get " file open error message"?
This "file open error message" is related to the files issue within the microSD card. We suggest three solutions to help resolve this issue: Solution (1): Find the error files within your camer...
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Maktar Support created an article,
Why do I need to enable the WiFi only option when downloading photos from iCloud?
When you enable the "download using Wi-Fi only” option, it makes sure you don’t exceed your data limits when backing up. Qubii will only backup your iCloud photos and social media contents when you...
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Maktar Support created an article,
I have enabled the iCloud backup feature, but why is there still content that was not (fully) downloaded?
This may be due to a lack of storage space on your device for downloading your iCloud photos onto prior to duplicating the content to Qubii. Apple does not allow outsourced apps to download directl...
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Maktar Support created an article,
How can I back up photos from iCloud?
If you want to download photos from iCloud, you can adjust certain settings in the Qubii App. Please follow these steps: Step 1: Settings > Backup items > Backup Camera Roll > Turn on"Backup iClo...
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Maktar Support created an article,
My phone charging cable and charger are both connected to Qubii but my Qubii App still shows that it is disconnected. What should I do?
If you are unable establish a connection with your charging cable and/or charger with your Qubii, please try the following steps: 1.Set it up again. Unplug and disconnect all three pieces. Rest...
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Maktar Support created an article,
My Qubii App keeps disconnecting while charging. What should I do?
If you are unable establish or maintain a connection with your charging cable and/or charger with your Qubii, please try the following steps: Set it up again. Unplug and disconnect all three piec...
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Maktar Support created an article,
What does “-5 error message” on (iPhone) mean? What should I do?
There is an issue with your iPhone’s firmware IPSW. This error happens occasionally with any backup device. Please use the following steps to update the IPSW: Step 1. Backup your iPhone through iT...
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Maktar Support created an article,
Why is Qubii asking me to insert the microSD card when I have already inserted it?
There are two reasons for this error message: 1) The microSD card wasn't inserted properly. 2) The microSD card is damaged and the Qubii device can't detect it. How to fix it: 1.Make sure your m...
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Maktar Support created an article,
What to do if I see a “Rename Failed” error message?
There are two possibilities as to why you are receiving this message: Your microSD card chip may be damaged Your microSD card could be a fake or counterfeit Solution: Purchase a microSD card fro...