How to fix it:
1.Make sure your microSD card insert properly
2.Unplug Qubii with charger and cable and connect everything again.
This step can restart the charging step.
- Unplug Qubii with the charger and cable, then connect everything again.
- Connect your Qubii with iPhone, the light on Qubii should be on while charging.
- Turn on the Qubii app, and see if it works properly. If it pops up the error message, please screenshot the error message and send it to us.
3.Insert other microSD card and see if the same issue happen.
If the microSD card is damaged, Qubii will unable to detect the microSD card. So it's better to do the A/B testing. Insert other microSD card and see if the same issue happen to other card or not.
If you are still having trouble with this error message, please screenshot the error message and contact Customer Support for further assistance.
Customer Support Contact Information: