- Solution #2: Reformat microSD card and restart backup.*
- Solution #3: Insert a different microSD card and reinitiate backup
Solution #1: Find the problematic files in your camera roll and delete them
Solution #2: Reformat microSD card and restart backup.*
STEP 1: Reformat your microSD card.
STEP 2: Delete all backup records from the Qubii app.
STEP 3: Restart your iPhone and try backing up again from the beginning.
Reformatting the microSD card will verify that there is no corrupt data on the card that could have caused this error.
Formatting Methods for MicroSD Card:
- Connect Qubii to your Windows PC.
- Right click on the Qubii folder once it appears or find the Qubii folder in the File Explorer under "This PC".
- Select "Format"
- A new window will appear where you can choose the file system. Select exFAT.
- Plug Qubii into your Mac.
- Launch Disk Utility, located in Applications > Utilities.
- Locate the drive named "Qubii" from the left-hand side of Disk Utility and click on it.
- Click on the “Erase” tab across the top.
*MAKTAR REMINDER: Please remember that formatting a microSD card will permanently delete all the data stored on the card. If there is any previously stored data on the microSD card, please backup your data to a computer before formatting.
After reformatting you should delete previous backup records to reset the Qubii app in order to start completely back up all files again.
How do I delete backup records in the Qubii app?
In the Qubii app > tap the top-right "settings" icon > Backup Details > Reset backup records
Solution #3: Insert a different microSD card and reinitiate backup
If after attempting both of the troubleshooting options above you are still receiving this error message, it could mean that:
- fake or
If you are still having trouble, please contact the Maktar Customer Support Center for further assistance.
Customer Support Contact Information:
Qubii Pro App: App -> Select upper-left chat icon -> Contact US
Facebook Messenger: m.me/maktar.inc